We’re here to help. Use this page to reach our support team for questions about accounts, debit cards, online banking, statements, branch hours, or to report suspicious activity. For your security, never include full card numbers, passwords or OTP codes in a message. If you suspect fraud or an unauthorized transaction, contact us immediately and freeze your card from the portal if possible.
Use the form below for non-urgent enquiries such as statement requests, account updates, or product information. For urgent card issues or suspected fraud, please call or visit a branch right away so we can act quickly. We respond to messages in the order received and aim to provide clear guidance on next steps. For documentation requests, please include reference numbers and any relevant dates to speed up verification.
Visit any GAB branch for account opening, KYC updates, card pickup, cashier services and dispute handling. Hours may vary by location during public holidays; please check the Branches page before visiting.
Always confirm you are on the correct website address before entering sensitive information. Use strong, unique passwords and enable MFA where available. If you receive a call, SMS or email that asks for your password, full card PIN or OTP, do not share it—GAB will never request these. Report suspicious messages using the form above (choose “Security / Suspicious Activity”).
